FAQ

Delivery Timeframes

How long does delivery take?

We prepare orders within 1–2 business days.
Delivery then takes an average of 4–10 business days, depending on the carrier and destination country.

Shipping Destinations

Do you ship internationally?

Yes.
We currently ship to multiple countries worldwide.

Shipping Origin

Where is my order shipped from?

Our company headquarters are located in France:

200 rue de la Croix Nivert
75015 Paris – France

To ensure fast delivery and optimal availability, most orders are shipped from our international logistics centers.

Order Tracking

Will I receive a tracking number?

Yes.
Once your order has been shipped, you will automatically receive a tracking number by email.

If you have not received a shipping confirmation within 3 business days, please contact us at: contact@vellarona.com

Missing Item

An item is missing from my order, what should I do?

No worries.
Depending on stock availability or the shipping location, your order may be shipped in multiple packages.

If an item is missing, it usually means it is part of a separate shipment that is still in transit.

Order Not Received

I haven’t received my order yet, what should I do?

We’re sorry for the inconvenience. In rare cases, delays may occur with the carrier.

We recommend that you:

Our team will assist you until your order is successfully delivered.

Damaged Parcel

My item arrived damaged, what should I do?

We sincerely apologize. Please send a photo of the damaged item to:
contact@vellarona.com

We will arrange a free replacement as quickly as possible.

Refunds

Do you offer refunds?

Yes.
You may request a refund within 30 days of receiving your order, provided that:

  • the item is not a sale or promotional product,
  • it has not been used,
  • it is in perfect condition,
  • it is returned in its original packaging.

Full details are available here: Returns Policy